We are a small team and reply by email, usually within one working day.
Support
Payment questions
Include your Razorpay payment ID. It starts with pay_ and appears in the Razorpay email and under My account, Payments. See the Refund and cancellation policy for when fees are refunded.
Report a listing
If a listing looks fake, is priced above the original price, or the seller asks for OTPs or extra charges, use "Report this seller" on the listing's contact page. It reaches us with the listing attached.
Grievance Officer
Under the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, complaints about content, users or your personal data can be sent to our Grievance Officer, at . We acknowledge complaints within 24 hours and resolve them within 15 days.
Safety
- SpareSeat staff will never ask for your password, OTP, card number or UPI PIN.
- SpareSeat does not take part in ticket payments. Prefer in-app transfers, and check the booking before you pay a seller.