Terms of use

About SpareSeat

SpareSeat ("SpareSeat", "we", "us") is an online listings platform operated by SpareSeat. It lets people who hold tickets to live events in India ("Sellers") advertise them, and lets people looking for tickets ("Buyers") obtain a Seller's contact details so the two can deal with each other directly.

Accepting these terms

These terms, together with our Privacy policy and Refund and cancellation policy, form a binding agreement between you and SpareSeat. If you do not agree, do not use SpareSeat. This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not require a physical or digital signature.

Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You may sign up with an email address and password, or sign in with your Google account. You must give accurate information, including a working email address and mobile number, and keep it up to date.
• You are responsible for everything that happens under your account. Keep your password private and tell us immediately if you suspect misuse.
• One person may hold one account. Accounts may not be sold, transferred or shared.

Our role: a listings platform only

• We do not receive, hold or pass on money paid for tickets. Any payment for a ticket is made directly between the Buyer and the Seller, at their own risk.
• We do not verify the identity of users beyond confirming an email address, and we do not verify that tickets exist, are genuine, are transferable or will be accepted at the venue.
• We are not the organiser of any event and are not affiliated with any organiser, venue, artist or ticketing platform. Event names and marks belong to their owners and are used only to describe the tickets listed.
• Any agreement about price, quantity, delivery, transfer or refund of a ticket is solely between the Buyer and the Seller.

Fees and payments

• Each listing is unlocked and paid for separately, including other listings by the same Seller.
• Fees are payable in advance, in Indian rupees, and are processed by our payment partner Razorpay. We do not see or store your card, UPI or bank details. Your use of Razorpay is also governed by Razorpay's terms.
• Fees are for access to the platform and are earned once the listing is published or the contact details are shown. They are refundable only as set out in the Refund and cancellation policy.
• We may change fees for future purchases at any time. The fee shown when you pay is the fee that applies. Prices are inclusive of any applicable taxes unless stated otherwise.

Seller obligations

By publishing a listing you confirm and agree that:

• you lawfully own the tickets, have the right to sell or transfer them, and they are genuine and valid for the event shown;
• the listing is accurate, including the event, date, ticket type, quantity, seats, original price and delivery method;
• you have checked the event organiser's and ticketing platform's terms on resale and transfer, and your listing and sale comply with them and with all applicable laws;
• you will keep the number of tickets left up to date and mark the listing sold out as soon as none remain;
• you will not sell the same ticket to more than one person or list it in more than one place at the same time without updating SpareSeat immediately;
• the contact details you provide are yours and may be shown to and emailed to Buyers who pay to unlock them; and
• you alone are responsible for delivering the tickets, for any dispute with a Buyer, and for any tax arising from your sale.

Fair-price rule and anti-scalping

• When you list a ticket, you must enter the original price you paid per ticket, including taxes and booking charges, and your selling price may not exceed it. Our systems reject higher prices.
• You may not ask for, accept or arrange any extra payment outside the listed price (for example "convenience", "transfer" or "handling" charges) that would take the total above the original price.
• Any Seller found to be profiting from resale is solely liable for any legal action taken against them by event organisers, ticketing platforms or authorities. SpareSeat takes no responsibility for such cases.
• We may remove listings, suspend accounts and share information with organisers or authorities where we reasonably believe this rule has been broken.

Buyer obligations

• The contact fee buys access to the Seller's contact details only. It is not a payment for, deposit on or guarantee of any ticket.
• You are solely responsible for deciding whether to deal with a Seller, for checking the ticket before paying (for example by asking for an in-app transfer or seeing the booking in the Seller's app), and for any payment you make to a Seller.
• Organisers set their own entry rules. Some require ID matching the original buyer or refuse resold or transferred tickets. Check the event's terms before you buy.
• Use Seller contact details only to discuss the listed tickets. Do not spam, harass, record without consent, share or sell them.

Prohibited conduct

You must not:

• list fake, duplicate, cancelled, stolen or non-transferable tickets, or tickets you do not hold;
• list above the original price or otherwise profit from resale;
• impersonate anyone, create accounts in another person's name, or use false contact details;
• ask any user for OTPs, passwords, card details or UPI PINs, or attempt phishing or fraud;
• use bots, scrapers or automated means to access SpareSeat, collect contact details or create listings;
• interfere with, probe or attempt to bypass the security, payments or rate limits of SpareSeat; or
• post content that is unlawful, defamatory, obscene, hateful, infringing, or that violates the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Listings and content

You are responsible for everything you post. You grant SpareSeat a non-exclusive, royalty-free licence to display, store and process your listings and notes to operate the service. We may edit for formatting, decline, hide or remove any listing or event at our discretion, including events we cannot verify, without liability to you.

Disclaimers

SpareSeat is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that any listing is accurate, that any ticket is genuine or will be honoured, that any user is who they claim to be, or that the service will be uninterrupted or error-free. You use SpareSeat and deal with other users at your own risk.

Limitation of liability

To the fullest extent permitted by law, SpareSeat and its operators, employees and partners are not liable for any loss or damage arising from transactions or communications between users, invalid or refused tickets, cancelled or rescheduled events, fraud or misconduct by any user, or any indirect, incidental, special or consequential loss, including loss of money, profit or enjoyment. In all cases our total liability to you for any claim relating to SpareSeat is limited to the fees you paid to SpareSeat in the three months before the claim arose.

Indemnity

You agree to indemnify and hold harmless SpareSeat and its operators, employees and partners from any claim, demand, loss, penalty or expense (including reasonable legal fees) brought by any third party, including an event organiser, ticketing platform, Buyer, Seller or authority, arising from your listings, your tickets, your dealings with other users, your breach of these terms or your breach of any law or third-party right.

Suspension and termination

We may suspend or close your account, remove your listings or block access, with or without notice, if we reasonably believe you have broken these terms or the law, if required by an authority, or to protect users. Fees already paid are not refunded in such cases. You may stop using SpareSeat at any time and ask us to delete your account as described in the Privacy policy.

Intellectual property

The SpareSeat name, logo, design and software belong to SpareSeat or its licensors. You may not copy, modify or reuse them without our written permission.

Changes to the service and these terms

We may change or discontinue any part of SpareSeat, and update these terms, at any time. The "last updated" date shows when they last changed. If you keep using SpareSeat after an update, you accept the updated terms.

Governing law and disputes

These terms are governed by the laws of India. Subject to applicable consumer protection law, any dispute relating to SpareSeat is subject to the exclusive jurisdiction of the courts at the place where SpareSeat's operator is registered. Disputes between Buyers and Sellers must be resolved between them; SpareSeat is not a party to them.

Grievances and contact

In line with the Information Technology Act, 2000 and the rules made under it, you can raise a complaint about any content or user with our Grievance Officer, by email at . We acknowledge complaints within 24 hours and aim to resolve them within 15 days. To report a specific listing, use "Report this seller" on the listing's contact page.