SpareSeat charges two small fees for digital services that are delivered instantly. This policy explains when they can be refunded.
What this policy covers
| Fee | Amount | Delivered |
|---|---|---|
| Publishing fee (Sellers) | ₹50 per listing | Instantly: the listing goes live |
| Contact fee (Buyers) | ₹50 per listing | Instantly: details shown on screen and emailed |
This policy does not cover the price of any ticket. SpareSeat never receives ticket payments.
Contact fee
- Once a Seller's contact details have been shown to you, the service is delivered and the fee is not refundable, including when you decide not to buy, cannot agree a price, or the Seller does not respond.
- If the Seller tells you the tickets were already sold, report it from the listing page within 14 days. You get one free unlock for another listing, up to 3 times in 30 days. This credit is not exchangeable for cash.
Publishing fee
- Once a listing is live, the fee is not refundable, including when you sell your tickets elsewhere, remove the listing, or receive no calls.
- If we remove an event you listed because it does not exist or cannot be verified, within 24 hours of your payment, we refund the publishing fee in full.
- Listings removed for breaking our Terms, including the fair-price rule, are not refunded.
Failed or duplicate payments
- If you were charged but the contact did not unlock or the listing did not go live, it happens automatically once Razorpay confirms the payment, usually within minutes. Reopening the page also re-checks the payment.
- If it still has not happened within 24 hours, or you were charged twice for the same thing, contact us with your Razorpay payment ID. We will either deliver the service or refund you in full.
- Money deducted for a payment that failed is returned to you by your bank or Razorpay automatically, normally within 5 to 7 working days.
How refunds are paid
Approved refunds are made through Razorpay to the original payment method. They normally reach you within 5 to 7 working days of approval, depending on your bank.
Delivery of the service
SpareSeat sells digital access only. Nothing is shipped. Services are delivered online immediately after successful payment: a published listing on the event page, or the Seller's contact details on screen and by email to the address on your account. If an email does not arrive, check your spam folder; the details are always available under My account, Contacts, until the end of the day after the event.
Ticket payments between users
Any payment for a ticket is made directly between the Buyer and the Seller. SpareSeat does not receive, hold or refund ticket payments and is not responsible for them.
Before paying a Seller, ask for an in-app transfer where possible, check the booking, and pay in parts where you can. Disputes about tickets must be resolved between the Buyer and the Seller.
Cancelled or changed events
If an event is cancelled, postponed or changed, any refund of the ticket price is a matter between the ticket holder and the organiser or original ticketing platform. SpareSeat fees already used are not refunded.
How to ask for help
Email from the address on your account with your Razorpay payment ID (it starts with pay_ and is shown under My account, Payments). We reply within one working day.